9999bt Privacy Policy — Your Data, Your Rights, Our Commitment

When you interact with the 9999bt platform — whether by registering an account, making a deposit, placing a bet, or contacting customer support — we collect personal data that falls into the following categories.

1.1 Registration and Identity Data

When you create a 9999bt account, we collect your full legal name, date of birth, gender, residential address (including city, division, and postcode), email address, and mobile phone number. This information is required to establish and manage your account, verify your identity as required by applicable anti-money-laundering (AML) regulations, and ensure that you meet the minimum age requirement of 18 years.

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) obligations, 9999bt may require you to submit copies of government-issued identity documents. Acceptable documents include a National Identity Card (NID), passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement issued in Bangladesh. These documents are processed securely and used exclusively for identity verification purposes.

1.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your 9999bt account, including deposits, withdrawals, bonus credits, and wager settlements. We record the payment method used (such as bKash, Nagad, Rocket, Upay, or bank card), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full mobile banking PINs, card CVV numbers, or complete card numbers on our servers.

1.4 Technical and Device Data

When you access 9999bt, our systems automatically record certain technical information, including your IP address, device type and model, operating system version, browser type and version, screen resolution, and the URLs of pages visited within the platform. This data is used for security monitoring, fraud prevention, platform optimisation, and ensuring a consistent experience across devices.

1.5 Behavioural and Gaming Data

We maintain detailed records of your activity on the 9999bt platform, including games played, bet amounts, bet outcomes, session start and end times, and the features of the platform you interact with most frequently. This data is used to deliver personalised game recommendations, identify responsible gaming concerns, and improve the overall 9999bt experience.

1.6 Communications Data

If you contact 9999bt customer support via live chat, email, or any other channel, we retain records of those communications including the content of your messages, the date and time of contact, and any resolution actions taken. This allows us to maintain continuity of support and to review historical interactions where a dispute arises.

9999bt processes your personal data on the basis of one or more lawful grounds, including the performance of a contract with you (operating your account), compliance with legal obligations, our legitimate interests in operating a safe and sustainable platform, and — where required — your explicit consent. The following table summarises the primary purposes for which we use your data and the lawful basis for each.

We will not use your personal data for any purpose that is materially different from those listed above without first obtaining your explicit consent or notifying you of the change in accordance with this Privacy Policy. Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

2.1 Marketing Communications

9999bt may send you promotional communications — including bonus offers, tournament notifications, and seasonal promotions tied to events such as the BPL cricket season, Eid, Pohela Boishakh, and Victory Day — where you have opted in to receive marketing messages. You can opt out of marketing communications at any time by updating your communication preferences in your account settings or by contacting 9999bt support directly. Opting out of marketing communications does not affect transactional communications relating to your account, such as deposit confirmations or withdrawal notifications.

9999bt does not sell your personal data to any third party. We share personal data with external parties only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, 9999bt shares relevant financial data with our payment partners, including mobile financial service providers operating in Bangladesh such as bKash, Nagad, Rocket, and Upay, as well as card network processors. These providers receive only the minimum data required to execute and verify the transaction and are contractually obligated to handle that data securely and not to use it for any other purpose.

3.2 Game Software Providers

The games available on 9999bt are powered by third-party software studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others. These providers may receive anonymised or pseudonymised gameplay data to facilitate game delivery, calculate results, and maintain the integrity of their random number generators. They do not receive your full identity or financial data.

3.3 Identity Verification and Fraud Prevention Services

To fulfil our KYC and AML obligations, 9999bt may share identity document data with third-party verification service providers. These providers use automated and manual processes to confirm the authenticity of the documents submitted and cross-reference them against relevant databases. All such providers operate under strict data processing agreements with 9999bt.

3.4 Legal and Regulatory Authorities

9999bt will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to: comply with a legal obligation; protect the rights, property, or safety of 9999bt, its players, or the public; or investigate, prevent, or take action against suspected illegal activity, fraud, or breaches of these Terms.

3.5 Corporate Transactions

In the event that 9999bt undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.

The 9999bt platform uses cookies, web beacons, pixel tags, and similar tracking technologies to operate core platform functionality, maintain your session state, remember your preferences, and analyse how the platform is used. The following types of cookies are deployed on 9999bt.

4.1 Strictly Necessary Cookies

These cookies are essential for the 9999bt platform to function. They enable core features such as maintaining your logged-in session, enforcing security measures, and remembering items in your transaction flow. Without these cookies, the platform cannot operate correctly. Because they are strictly necessary, they are deployed without requiring your prior consent, though you are still informed of their existence through this policy.

4.2 Functional Cookies

Functional cookies allow 9999bt to remember choices you make — such as your preferred language, time-zone display settings (Bangladesh Standard Time, UTC+6), and game lobby view preferences — so that you do not have to reconfigure them on each visit. These cookies are active for the duration of your browser session or for a defined period as noted in the cookie details.

4.3 Analytics Cookies

Analytics cookies collect aggregated, anonymised data about how visitors use the 9999bt platform — such as which pages are visited most frequently, how long sessions typically last, and which features generate the most engagement. This data helps 9999bt identify areas for improvement and optimise the player experience. Analytics cookies do not track your identity or link your behaviour to personally identifiable information.

4.4 Managing Your Cookie Preferences

You can control which non-essential cookies are active on your device through your browser's privacy and cookie settings. Most modern browsers allow you to block or delete cookies, or to be prompted before a cookie is set. Please note that disabling certain cookies may affect the functionality of the 9999bt platform — in particular, blocking strictly necessary cookies may prevent you from logging in or completing transactions.

9999bt retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the full duration of your account's active status, plus a minimum of five years following permanent account closure. This extended retention period is required for AML compliance and potential regulatory audit.
• Financial and transaction records: Retained for a minimum of seven years from the date of the transaction, in accordance with standard financial record-keeping requirements.
• Identity verification documents: Retained for the duration required by applicable AML and KYC regulations, and securely destroyed thereafter.
• Customer support communications: Retained for three years from the date of the most recent communication in a given support thread, unless the matter is subject to active legal proceedings.
• Technical and device data (logs): Retained for up to 12 months from the date of collection, after which they are aggregated and anonymised or permanently deleted.
• Marketing consent records: Retained for the duration of your consent plus three years to demonstrate compliance in the event of a regulatory enquiry.

Where data is no longer required, 9999bt applies secure deletion or anonymisation procedures to ensure that the data cannot be reconstructed or re-identified. All data is stored on servers that are protected by access controls, encryption at rest, and regular security auditing.

As a player on the 9999bt platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact 9999bt support with a clear description of your request and sufficient identification to allow us to verify your identity before processing the request.

• Right of Access: You may request a copy of all personal data that 9999bt holds about you. We will provide this in a structured, commonly used format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where processing is unlawful. Note that this right is subject to legal retention obligations — we cannot delete data that we are legally required to retain.
• Right to Restrict Processing: You may request that we temporarily suspend the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a machine-readable format and to request that we transmit it directly to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the lawful basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

9999bt implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The primary security measures in place include the following:

• SSL/TLS Encryption in Transit: All data transmitted between your device and 9999bt servers is encrypted using current TLS protocols. Connections that cannot negotiate a secure channel are rejected.
• Encryption at Rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent standard encryption on all storage systems.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. 9999bt staff members are granted access only to the data categories required to perform their specific role. All internal access events are logged and auditable.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 9999bt accounts. 2FA provides a meaningful additional layer of security that significantly reduces the risk of unauthorised account access even if login credentials are compromised.
• Regular Security Audits: The 9999bt platform undergoes regular third-party security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: 9999bt maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities within the timeframe required by applicable law.

While 9999bt takes all reasonable steps to protect your personal data, no system is completely immune to risk. You play an important role in keeping your own data secure — particularly by choosing a strong, unique password for your 9999bt account, enabling 2FA, and never sharing your login credentials with any third party.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 9999bt handles your personal information, please contact our support team. All privacy-related enquiries are handled by our dedicated team with the same priority as account and payment support requests.

Contact details for privacy enquiries are available at the bottom of every page on the 9999bt platform. Our support team operates 24 hours a day, 7 days a week, and will acknowledge your privacy enquiry within 2 business days. The contact email for written privacy requests is displayed in the footer of this page.

8.1 Complaints Process

If you are not satisfied with our response to a privacy enquiry or data rights request, you may escalate your complaint through the following process:

1. Step 1 — Internal Escalation: Request that your complaint be reviewed by a senior member of the 9999bt privacy team. Provide the reference number from your initial enquiry.
2. Step 2 — Written Formal Complaint: Submit a formal written complaint by email to the address shown in the platform footer, clearly marked as a formal data protection complaint. We will provide a written response within 30 days.
3. Step 3 — External Resolution: If the matter is not resolved to your satisfaction through our internal process, you retain the right to seek external resolution through an appropriate authority or dispute resolution body in the jurisdiction applicable to you.

8.2 Changes to This Privacy Policy

9999bt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, the revised Privacy Policy will be published on this page with an updated effective date. Where changes significantly affect your rights or how we use your data, we will also notify you via the contact details registered on your 9999bt account. Continued use of the platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions. The 9999bt platform is intended for adults aged 18 and above. Please gamble responsibly.